We value the trust you have placed in us. As part of earning that trust, we want you to know that the privacy of the information you provide to us is a serious matter for Reverse Logistics Group Americas, Inc. (RLGA) and its employees. All of us at RLGA respect your privacy and the confidentiality of your personal information. This policy applies to all the information we collect from you via our Website, and is governed by our Terms of Use. If there is a conflict between the terms of this Privacy Policy and our Terms of Use, the Terms of Use will control.

Information Collection and Use

We need to collect a certain amount of personal information from you in order to process your order, such as your name, email address, address, and phone number. The phone number is optional. The information we collect will be used to validate eligibility for return of product free of charge, and to create and email a shipping label. Information collected is used to process returns, to communicate with the shipper and recycler about your shipment, to improve our services, to contact you in the event we have concerns or questions, and to comply with any applicable laws. For example, we will disclose your name and address to the shipping provider, and name, address, email address and phone number to the recycler.


RLGA is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of security technologies, procedures and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. For example, we store the personally identifiable information you provide on computer servers with limited access.

Aggregate Tracking Information

The server we use logs the Internet Protocol Address ("IP Address") of all site visitors, and the name of the page visited. An IP address is a number that is automatically assigned to your computer every time you connect to the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, analysis, etc. We do not normally attempt to identify individual users through their IP addresses.

This website uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link: . This website uses Google Analytics with the extension "anonymizeIP()", IP addresses being truncated before further processing in order to rule out direct associations to persons. For details on Google’s privacy policy, please refer to the following link: Other than as stated in this Policy, other parties do not collect personally identifiable information about you through our site.


We make use of a standard feature of browser software called a "cookie". Cookies are bits of electronic information that a website can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow website operators to better customize visits to the website to the visitor's individual preferences. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The cookie itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on this Website. If you wish to complete your recycling request, you will need to accept our Website's cookie. If you agree to accept our Website's cookie, your browser will store a "session id" code for our online service. This cookie lets our Website link you to your account, which is stored on the server used for our Website. If you use any Website "log in" feature, you may additionally be asked to accept additional cookies that link you to your online account with us.

Personally Identifiable Information

RLGA does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide the services you've requested. We may share information when we believe it is necessary in order to investigate, prevent, or take action regarding suspected illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the RLGA Terms of Use, or as otherwise required by law.

As noted above, we may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with our shippers and recycling companies and agents.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

Information may be transferred if we are acquired or merge with another company, or if we sell substantially all of our assets.

External Links

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. Our Privacy Policy only applies to the information collected on this Website.

Changes to the Privacy Policy

If we decide to change our Privacy Policy, we will post the revised privacy statement, , so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify our Privacy Policy at any time, and the revised Privacy Policy will supersede any and all prior policies from and after the date of revision. If you have any questions about our Privacy Policy or any updates, you may write to us at:

Reverse Logistics Group Americas, Inc.
190 Middlesex Turnpike, Suite 206
Iselin, NJ 08830
Attn: Privacy Policy

Last Update

The Privacy Policy contained herein became officially effective March 31st, 2014.

© 2021 Reverse Logistics Group Americas, Inc. All Rights Reserved